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Return Policy

Sigma Prime Merchandise Returns Policy

Requirements for a valid return procedure:

Kindly note that the following items listed below cannot be returned if you change your mind. Item can be returned if a wrong item was delivered or if item is damaged.

Desktops & Monitors, Gas cookers &oven, Fitness Machines, Baby cots & strollers, Professional Video Cameras, Grill &outdoor entertainment, Television, Furniture, Home theatre, Washing Machine & Dryer, Projectors, Dishwashers, Musical instruments, Air conditioner &heater & hot water system, Tyres& Wheels Gas, Cooker &oven, Mower & Outdoor Power Tools, Fridge &Freezers

Kindly note you can only make returns for the below categories if you receive a wrong item:

Conditions and reasons to return an item

You may want to return your item due to any of the following reasons:

x Not Required
Required

Reasons for return

YOUR RETURN MUST BE :

New condition

Sealed condition

Complete (free gifts, accessories, original packaging)

Not damaged

Tags & labels attached

Delivery - Wrong Product


Product sealed should not be broken EXCEPT for item type that cannot be differentiated visually based on information provided on the box / packaging only

Quality - Damaged Product

x

x

x

Quality - Defective

x

x

Quality - Product Condition

Delivery - Parts Missing

x

x

Website - Incorrect Content

Product - Does Not Fit - item not fitted e.g item delivered does not fit the customer

Customer - Change of Mind

Not As Expected



Please see table below to know the reasons you can return an item for various categories
x Not Required
Required


Category

Customer Changed Mind

Wrong Item

Damaged Item

Fashion

Beauty & Cosmetics

x

x

Perfumes

x

x

Underwear & Swimwear

x

x

Jewelry

x

x

Mobile Phones

x

Electronics

x

Computing

x

Vinyl, DVD, Software

x

Books

x

Consumables (Food)

x

Large Bulky Items

x

 

Please note that processing and exchanges will take a maximum of 25 calendar days.

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