SIGMA PRIME
FAQs

Frequently asked questions

The Sigma Prime Rewards Program is our way of thanking you for your continued patronage and for trusting us with your future.
No, Your Retirement Savings Account automatically qualifies you for the Program.
Sigma Stars are the Sigma Prime Program currency. Items can be purchased/redeemed from selected vendors with Sigma Stars.
You can order items from anywhere in the world and have the items delivered to your Nigerian address.
Sigma Stars are assigned based on your RSA balance. Stars accumulate as your RSA balance increases.
Visit any of the specified vendors (online and offline) to enjoy benefit of choice.
You can receive your item(s) in two ways:
  1. Pick up from the partner location
  2. Delivery to your preferred location

To pick up at a partner location: After confirmation of your selected item, you would be issued an E-voucher containing a unique code, and instructions on how and where to pick up your item. At the partner location, your voucher would be verified, and once verified, the item will be handed to you. *E-vouchers are valid for only 12 days.

To have it delivered: You can provide details of a current mailing address where the selected item would be delivered. The selected item would be delivered to your specified address within 12 working days.

Yes, you can change your Password and Username.

Please do not disclose your Username and Password to anyone.

You fill out our online “forgot password” help form, and your Password and Username will be sent to you via email.

You can view your Sigma star Points balance from the account statement in your Sigma Prime account.

No, the Program is only restricted to Sigma Pensions customers.

Your Sigma Stars expires three (3) years after your card is activated.

Sigma Stars cannot be converted to naira; they can only be redeemed for benefits listed on the Sigma Prime platform.

No, Sigma Stars cannot be exchanged for cash.

You can start redeeming your Sigma Points and enjoy benefits once your Sigma Prime account is activated.