Sigma Prime - Returns

Sigma Prime Merchandise Returns Policy

All return complaints must be made within 7 calendar days of receiving an item.
A complaint is made by sending a mail containing the complaints about the item delivered and reasons for return to the sigmaprime@sigmapensions.com
A review of the complaint will be made within 48 hours.
If your complaint is valid, you will receive an authorization for return email and you will be given 5 days to return the item.

Requirements for a valid return procedure:

Item should be repacked into its original packaging
All other accessories that came with it should also be packed and returned with the item.
Ensure that it is in its original condition
Attach the delivery invoice that came with it (as proof that it was delivered by us)
If the item is returned fulfilling these requirements, a mail will be sent to you to notify you when the returned item is received by us and the product assessment will begin.
Our team will conduct an assessment of the product returned to make sure all complaints made are valid.
If the item passes the assessment and the reasons for return are found to be valid, our team will contact you to resolve the issue either by exchanging the item with one that suits you or refund your points. Please note that this refund will be less points deducted for shipping.
Should there be any item damaged due to our transportation, please contact Sigma Call Centre within 24 hours for claim purposes. Remember to send back all items including free promotional items if any that came with the purchase. If forgotten, the return will not be accepted.

Kindly note that the following items listed below cannot be returned if you change your mind. Item can be returned if a wrong item was delivered or if item is damaged.

Desktops & Monitors, Gas cookers &oven, Fitness Machines, Baby cots & strollers, Professional Video Cameras, Grill &outdoor entertainment, Television, Furniture, Home theatre, Washing Machine & Dryer, Projectors, Dishwashers, Musical instruments, Air conditioner &heater & hot water system, Tyres& Wheels Gas, Cooker &oven, Mower & Outdoor Power Tools, Fridge &Freezers

Kindly note you can only make returns for the below categories if you receive a wrong item:

Underwear
Perfume

Conditions and reasons to return an item

You may want to return your item due to any of the following reasons:

x Not Required
✓ Required

Reasons for return	YOUR RETURN MUST BE :
Reasons for return	New condition	Sealed condition	Complete (free gifts, accessories, original packaging)	Not damaged	Tags & labels attached
Delivery - Wrong Product	✓	✓ Product sealed should not be broken EXCEPT for item type that cannot be differentiated visually based on information provided on the box / packaging only	✓	✓	✓
Quality - Damaged Product	x	x	✓	x	✓
Quality - Defective	x	x	✓	✓	✓
Quality - Product Condition	✓	✓	✓	✓	✓
Delivery - Parts Missing	✓	x	x	✓	✓
Website - Incorrect Content	✓	✓	✓	✓	✓
Product - Does Not Fit - item not fitted e.g item delivered does not fit the customer	✓	✓	✓	✓	✓
Customer - Change of Mind	✓	✓	✓	✓	✓
Not As Expected	✓	✓	✓	✓	✓

Please see table below to know the reasons you can return an item for various categories
x Not Required
✓ Required

Category	Customer Changed Mind	Wrong Item	Damaged Item
Fashion	✓	✓	✓
Beauty & Cosmetics	x	✓	x
Perfumes	x	✓	x
Underwear & Swimwear	x	✓	x
Jewelry	x	✓	x
Mobile Phones	x	✓	✓
Electronics	x	✓	✓
Computing	x	✓	✓
Vinyl, DVD, Software	x	✓	✓
Books	x	✓	✓
Consumables (Food)	x	✓	✓
Large Bulky Items	x	✓	✓

Please note that processing and exchanges will take a maximum of 25 calendar days.